Carl David Ericson

1450 E Pebble Rd #3065
Las Vegas, NV 89123
 Cell: (702) 538-3486
E-mail:
Dave@Zhills.net

Objective

My ideal job has always involved considerable customer contact, presented ongoing challenges, and utilized as much of my technical expertise and exceptional customer service experience as possible.

Employment History  (1996 - Present)
PDF Printable Version (2003 - Present

November 2007 – Present
Not Employed - Disabled by Neurological Disorder
Las Vegas, NV & Zephyrhills, FL

Currently receiving treatment for Stiff Person Syndrome, which helps control symptoms and negates the possibility of being a liability to a potential employer, although some minor accommodation may be necessary.  

Slot Machine Technician

May 2007 – November 2007
The Orleans
Las Vegas, NV

  • Responsible for the maintenance, repair,  performance, and software updates of all bill validators in up to 3000 machines.

    • Ordered and controlled all parts and spare stock.

    • Models included Mars SC66, JCM WBA, and JCM UBA.

  • Responsible for all repairs and preventive maintenance of ticket redemption / change kiosks from Western Money Systems, including NCR pick modules.

  • Assisted in the troubleshooting and repairing of slot machines from manufacturers including IGT, Bally (Alpha), WMS, Atronic, Aristocrat, and Konami, etc. and resolving customer disputes.

Slot Machine Technician II

April 2006 – April 2007 
Silverton Casino
Las Vegas, NV

  • Maintained and repaired, troubleshooting to board level, more than 1400 slot machines.

  • Assured game communication issues in CDS player tracking were recognized and resolved quickly.

  • Responded promptly to floor personnel and supervisor requests, providing excellent customer service to guests.

  • Participated in machine moves, installs and conversions.

Slot Machine Technician III (Tribal Lottery System)

June 2003 – March 2006 
Emerald Queen Casino
Fife & Tacoma, WA

  • Maintained and repaired, troubleshooting to board level, more than 2500 slot machines at two casinos operated by the Puyallup Tribe.

  • Responded to floor personnel, supervisor and drop team requests promptly.

  • Participated in machine moves, installs and conversions.

  • Always provided customer service which exceeded guests’ expectations.

Slot Machine Technician

Sep 2002 – March 2003
Chinook Winds Casino
Lincoln City, OR

  • Maintained and repaired more than 1200 slot machines at this casino operated by the Confederated Tribe of Siletz Indians.

  • Responded to floor personnel, supervisor and drop team requests promptly.

  • Participated in machine moves, installs and conversions, including converting to Ticket-In-Ticket-Out

  • Provided excellent customer service to guests at all times.

Facilities Services Associate / 
Preventive Maintenance Technician

May 1996 – Aug 2002
Sears, Roebuck & Co.
Tukwila & Federal Way, WA

  • Made repairs to merchandise returned by customers to prepare the items for resale, including computers, electronics, and lawn & garden equipment.

  • Performed regular maintenance in all aspects of the facility including HVAC system, all cash registers and CRT’s, landscaping, painting, etc.

  • Made repairs due to vandalism and accidental damage, including automatic doors, walls, and fixtures.

  • Assembled customer merchandise, especially grills, bicycles, and lawn and garden products.

  • Interacted directly with customers to prevent unnecessary returns.

  • Also sold Sporting Goods, Lawn & Garden Supplies, and Hardware, while exceeding customers’ expectations of service.

10-year history (addresses / employers)